Refund policy

Refund Policy:

Our Refund Policy is designed to ensure customer satisfaction. Customers are eligible for a refund under the following conditions:
  • Damaged or defective products upon delivery.
  • Incorrect items received.

Procedure:

  • Contact our customer support team within 7 days of receiving the order.
  • Provide clear images of the damaged or incorrect items.
  • Once verified, we will initiate a refund to your original payment method.


Delivery Policy:

Our Delivery Policy is focused on providing a seamless and reliable shipping experience.
  • We ship Proballer Energy Drink cases domestically.
  • Standard delivery time is 3-5 business days.
  • Free shipping on orders within the continental US.

Tracking:

  1. Customers receive a tracking number via email once the order is dispatched.
  2. Track your shipment in real-time on our website.


Return Policy:

Our Return Policy allows customers to return items in specific situations.
  • Returns are accepted within 14 days of delivery.
  • Products must be unopened and in their original packaging.
  • Returns are not accepted for taste preferences.

Process:

  1. Contact our customer support team to initiate the return process.
  2. Ship the product back to the specified address.
  3. Once received and inspected, a refund will be issued.


Cancellation Policy:

Our Cancellation Policy gives customers flexibility with their orders.
  • Subscription cancellations are allowed at any time.
  • Cancellations for one-time purchases are accepted before the order is processed for shipment.

Cancellation Process:

  • Log in to your account to manage subscriptions.
  • Contact customer support for assistance with order cancellations.
  • Refunds for canceled orders are processed promptly.

These policies are intended to establish transparency and trust between ProBaller Energy Drink and its customers.